Currency:
Welcome visitor you can login or create an account.
Your shopping cart is empty!

Frequently Asked Questions

PAYMENT

Q: Can I make payment if I do not have a Paypal account?

A: Yes, you can make payment without a Paypal account, using normal Debit or Credit Cards. Please opt for the following on the last page of check-out~

HKCplaza Free International Global Shipping Shipment No Minimum Purchase Spending Korea Skin Care Skincare Cosmetics Fashion Dress Food Beverage Nails Hair Home Household Lifestyle Products

Q: I have made an order and payment but my Order History does not show the order. 

A: No worries, we have received your order. Order will only show in your Order History after our payment verification. Usually it is immediately or within the next business day

SHIPPING

Q: Are there any hidden shipping surcharges when my parcel arrives? 

A: No. 

Q: If my order is above USD24, it will be automatically upgraded to Registered Shipment?

A: Yes.

Q: My order is below USD24 and I would like to pay additional for tracking facility.

A: Apologies that we are unable to do so as we do not charge for any shipping fees.

Q: How long does it takes for my order to arrive?

A: Please view the shipping chart here.

ORDER STATUS

Q: What does it means if my order is under 'Processing' (and 'Processed') status?

A: For 'Processing', your order is in queue for order quality check and packing. For 'Processed', your order is being packed and awaiting for shipment. For every change of order status, you will receive an email update. 

Q: I have not received any emails on updates of my order. 

A: As you are using Hotmail / Outlook / Live email accounts, please add us ( concierge@hkcplaza.com ) in order to receive all order updates and email replies successfully. 

Q: I have made an order and payment but my Order History does not show the order. 

A: No worries, we have received your orderOrder will only show in your Order History as 'Order Received' after our payment verification. Usually it is immediately or within the next business day. 


For any queries that are not listed here, please do feel free to contact us. Thank you. 

Powered by HKCplaza
      facebook   twitter  
cimb visa mastercard express paypal skrill