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Free International Shipping !

Customers using Hotmail / Outlook / Live email account:  

Please add us ( concierge@hkcplaza.com ) to your contact list in order for you to receive all order updates and email replies successfully.

 


Dear Friends, 

Thank you for all your queries about our shipping details. 

We ship free globally at this moment. 

There is no minimum purchase amount. 

However, if your purchase amount is above USD24, your parcel will shipped by Registered Shipment, parcel tracking is available. 

 

Dear Customers, due to various abuse cases of our free international shipping benefit, kindly note.

By submitting your order, please note that you agree to the following 08 conditions: 

GENERAL: 

[1] For orders below USD $24 / SGD S$30 / MYR RM75 / AUD AU$29 / GBP £15 / EURO €21 & equivalent, please note that order will be automatically shipped via Normal Shipment. We are unable to track or hold any responsibilities if parcel shipped under Normal Shipment is lost. No free re-shipments, credits or refunds can be provided, hope for your kind understanding. Thank you. 

[2] Free upgrade to tracking facility is offered to all orders above USD $24 / SGD S$30 / MYR RM75 / AUD AU$29 / GBP £15 / EURO €21 & equivalent, tracking number and international shipment is complimentary. However, please note that if parcel is returned to us due to non-receivable, insufficient address or related reasons, there will be shipping charge (registered shipment) for us to re-deliver it, it is basing on the weight of your order & country you are based at. No free re-shipments, credits or refunds can be provided, hope for your kind understanding. Thank you. Please add us ( concierge@hkcplaza.com ) to your contact list in order for you to receive all order updates and email replies successfully - especially if you are using Hotmail. 

[3] We have shipped thousands of overseas end-consumer parcels and trade-wholesale orders to various parts of the world successfully, we will declare your order value accordingly for consumer usage for custom clearance without taxation. However, please note that we do not bear any responsibilities such as re-shipments, return of credits or refunds if your order is being taxed or held / confiscated by your local custom. Any related custom clearance shall be at the responsibility of Customer.

LEADTIME:  

[4] Estimated shipment lead time is provided below for your guideline, it is an estimate, we do not guarantee the lead time as it all depends on your local custom & postal company. Lead time might vary depending on your local custom flow especially during holiday seasons. It is not a valid reason for any free  re-shipments, credits or refunds, thank you.  

REGISTERED SHIPMENTS: 

[5] Any parcel tracking shall be done by Customer, please contact your local postal service company. We will do our part to provide you the best service in terms of totally free international shipping without any base spending.  

[6] For Registered Shipment, it is to the responsibility of Customers to track via online or by contacting your local postal company and ensure that someone is receiving the parcel. If re-delivery is required due to missed delivery, Customers are to contact your local post office for another arrangement or to collect it at the allocated post office. As we are already providing totally free global shipping on top of occasional great promotion deals, for case of missing dispatch / redelivery note that leads to return of parcel are to the liability of your local postal company, please contact and claim from your local postal company. No complimentary re-shipments, credits or refunds can be provided, hope for your kind understanding. Thank you. Please add us ( concierge@hkcplaza.com ) to your contact list in order for you to receive orders' tracking number successfully - especially if you are using Hotmail. 

RE-SHIPMENTS / RETURNS: 

[7] If your parcel is returned to us due to non-receivable, insufficient address or any reasons, there will be shipping charge (registered shipment) for us to re-deliver it, it is basing on the weight of your order & country you are based at. We seek for all Customers' understanding that we bear all costs of international shipments, additional to occasional great deals hence we are unable to provide any complimentary re-shipments, credit returns or refunds. Thank you. 

​UPDATES: 

[8] Updates from various local postal companies - 

Shipping addresses located in USA and Canada will not be able to track your parcel (your local postal company has disabled it) however on our part, your order will be processed, shipped and tracking number will be updated via email. Unable to track parcel is not valid for any free re-shipments, credits or refunds.  

United States Post Office Update : 
USPS has disabled online tracking for Registered Mail Package. Please contact USPS at 1-800-275-8777 to check package status. https://tools.usps.com 

LATEST 22 Feb 2016 - Recently, we have received feedback from Customer that tracking may still be possible for USA residential address and if the user has registered for My USPS service with USPS. Sign up at https://www.usps.com/manage/myusps.htm. This service is free, and it has a dashboard for user to monitor their incoming packages to their address without the need to provide any tracking number. Apparently, the service covers most of the USA residential address (but not business address). You may wish to sign up this service and submit verification of your address to USPS. Once done, you will receive notification of incoming packages to your registered and verified address. https://www.usps.com/manage/myusps.htm 

Canada Post Office Update : 
Canada Post has disabled online tracking for Registered Mail Package. Please contact Canada Post at 1866-607-6301. https://www.canadapost.ca/ 

LATEST 07 Mar 2016 - Canada's city Richmond, region / state British Columbia may take up to 30 business days. 

LATEST 14 Mar 2016 - Canada's city Ottawa, region / state Ontario may take up to 30 business days. 

 

Shipment Method

 

Purchase Amount Shipment Type Parcel Tracking?
(No Minimum Purchase Amount)

 

Normal*

(To letterbox, no one is required to receive your parcel.)

No
USD $24 / SGD S$30 / MYR RM75 / AUD AU$29 / GBP £15 / EURO €21 & Above

 

Registered

(To door, someone have to sign and receive your parcel.)

Yes

 

If you require Express Shipment, please contact us, we will do special arrangement for you. However, Express Shipment will be charged by shipping agent. Express shipping charge varies, depending on the location you are based at. Thank you. 

Another frequently asked query is about shipment lead time. Please view below chart: 

Shipment Lead Time

(Please note that we do not guarantee the lead time, it all depends on your local custom & postal company. This chart is an estimate, leadtime might vary depending on custom flow especially during holiday seasons.)

Number Of Days Country
01 ~ 06 Days  
  South Korea
  Singapore
  Malaysia
03 ~ 09 Days  
  Indonesia
  Philippines
  Thailand
  Vietnam
  Taiwan / Myanmar
  Hong Kong / China
  Japan / Australia / New Zealand / *USA (Usually 05 ~ 07 Days)
05 ~ 12 Days  
  Russia / Macau / Sudan / Bulgaria / Cambodia
  ^**Canada / Sweden / France / UK / Greece
  UAE / North Africa / Nepal / Germany 

 

*United States Post Office Update : 
USPS has disabled online tracking for Registered Mail Package. Please contact USPS at 1-800-275-8777 to check package status. https://tools.usps.com 

LATEST 22 Feb 2016 - Recently, we have received feedback from Customer that tracking may still be possible for USA residential address and if the user has registered for My USPS service with USPS. Sign up at https://www.usps.com/manage/myusps.htm. This service is free, and it has a dashboard for user to monitor their incoming packages to their address without the need to provide any tracking number. Apparently, the service covers most of the USA residential address (but not business address). You may wish to sign up this service and submit verification of your address to USPS. Once done, you will receive notification of incoming packages to your registered and verified address. https://www.usps.com/manage/myusps.htm 

^Canada Post Office Update : 
Canada Post has disabled online tracking for Registered Mail Package. Please contact Canada Post at 1866-607-6301. https://www.canadapost.ca/ 

**LATEST 07 Mar 2016 - Canada's city Richmond, region / state British Columbia may take up to 30 business days. 

**LATEST 14 Mar 2016 - Canada's city Ottawa, region / state Ontario may take up to 30 business days. 

Shipping To Poland : 
No shipments to Poland, all orders with shipping address to Poland will be refunded. 

 

Frequently Asked Questions (FAQs)

Q: Can I make payment if I do not have a Paypal account? 

A: Yes, you can make payment without a Paypal account, using normal Debit or Credit Cards. Please opt for the following on the last page of check-out ~ 

HKCplaza Free International Global Shipping Shipment No Minimum Purchase Spending Korea Skin Care Skincare Cosmetics Fashion Dress Food Beverage Nails Hair Home Household Lifestyle Products

Q: I have made an order and payment but my Order History does not show the order. 

A: No worries, we have received your order. Order will only show in your Order History as 'Order Received' after our payment verification. Usually it is immediately or within the next business day. 

Please click here for more FAQs. Thank you. 


If you have any further queries, please feel free to leave comments below, email us at concierge@hkcplaza.com or contact us here

Thank you^^

Please do contact us if your country is not listed, we will update you on the shipment leadtime to your destination (shipment is free as well). Thank you. 


Added 2013-06-30 by HKCplaza
Free International Shipping !
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